PykeOPATHIC
Member
Anyone who updated to this new firmware and still has their voice control? When I got the N5 on December 20th, voice control was working and I was pretty impressed by it. Then I saw from the website that there's a new firmware so I updated the N5. Then after the update, voice control no longer works. No matter which sensitivity I set it to, I turned it off then back on, reflashed the firmware to an older version, reset everything to default but the Voice Assistant icon just wasn't there anymore.
So I contacted support and below is the conversation I had with Gloria of Vantrue support:
Gloria: "Thanks for contacting Vantrue Customer Service. Sincerely sorry for the inconvenience. Our engineers have detected this issue and expect to fix it in the firmware update next month. Thank you."
Me: Can you send me a copy of the previous firmware that can still make voice controls work?
Gloria: "I'm truly sorry that our engineer stated that even if the firmware is updated back to the old one, the voice control function cannot be restored. Our engineers will complete the next version of the firmware update as soon as possible. Thank you. Hope you have a merry Christmas and Happy New year!"
Me: Why? If it's the new firmware update that caused the loss of voice control, why won't the previous version bring it back? Can you explain that to me, please?
Gloria: "Our engineers said it was a bug in the software that overwrote the activation code when re-upgrading. Thank you.
So what are your thoughts on Vantrue support's response? You think what she said is true/possible? I've flashed mobile phones before and if there's anything in the new firmware that disabled anything, I'm able to flash it back to the previous version to enable whatever it is that didn't work in the new firmware. A part of me says she might be telling the truth because there could be a difference between dashcams and phones but another part of me tells me that she's just bullsh#tting me.
Your inputs will be appreciated.
So I contacted support and below is the conversation I had with Gloria of Vantrue support:
Gloria: "Thanks for contacting Vantrue Customer Service. Sincerely sorry for the inconvenience. Our engineers have detected this issue and expect to fix it in the firmware update next month. Thank you."
Me: Can you send me a copy of the previous firmware that can still make voice controls work?
Gloria: "I'm truly sorry that our engineer stated that even if the firmware is updated back to the old one, the voice control function cannot be restored. Our engineers will complete the next version of the firmware update as soon as possible. Thank you. Hope you have a merry Christmas and Happy New year!"
Me: Why? If it's the new firmware update that caused the loss of voice control, why won't the previous version bring it back? Can you explain that to me, please?
Gloria: "Our engineers said it was a bug in the software that overwrote the activation code when re-upgrading. Thank you.
So what are your thoughts on Vantrue support's response? You think what she said is true/possible? I've flashed mobile phones before and if there's anything in the new firmware that disabled anything, I'm able to flash it back to the previous version to enable whatever it is that didn't work in the new firmware. A part of me says she might be telling the truth because there could be a difference between dashcams and phones but another part of me tells me that she's just bullsh#tting me.
Your inputs will be appreciated.