Last Friday (5-Apr-2024), my DR970X-2CH LTE Plus dash camera running firmware v1.003 had an unexplained reboot event. It is powered by a dedicated dash camera battery pack with a 3-wire connection to the battery pack.
The DR970X-2CH LTE Plus sequence of events:
- Entered time-lapse parking mode at 10:59:35.
- Exited parking mode at 11:37:25.
- Returned to normal recording mode at 11:37:25, but it only recorded a 7 second video file (front and rear) ending at 11:37:33.
- There was no sound or announcement generated by the DR970X-2CH LTE Plus dash camera, so it does not appear to have lost power since no “powering down” announcement was heard.
- At 11:38:44, new normal recording mode video files were created and the typical boot up and cloud connection announcements were produced.
- In the 71 second gap between 11:37:33 and 11:38:44, the DR970X 2CH LTE Plus dash camera was not operating/recording.
I have video from four other dash cameras in the car during this period to prove no announcement was made by the DR970X 2CH LTE Plus that it was powering down, so there appears to be no loss of power to the unit. I’ve used two video files from a DR900X Plus dash camera located just below the DR970X 2CH LTE Plus dash camera as the "observer camera". Those two video files cover the period the DR970X 2CH LTE Plus was recording the 7 second files, the 71 seconds it wasn't recording and then when it booted up again. The time value of the DR900X is a bit off from the DR970X 2CH LTE Plus dash camera time.
DR970X-2CH LTE Plus Time (noted with “A”) => DR900X Plus Time (noted with “B”)
- DR970X 2CH LTE Plus exits time-lapse parking mode:
- DR970X 2CH LTE Plus stops recording
- 11:37:33 A => 11:37:53 B
- No sound can be heard indicating the DR970X 2CH LTE Plus lost power
- It simply stops recording and eventually reboots
- DR970X 2CH LTE Plus boots up and starts recording again:
I reported this issue to Pittasoft support last Friday, but I've received no response from them.