g728229
New Member
I just purchased the U1000, the camera seems to be working well. The dashcam is connected to a Cellink Neo which is hardwired to the car. I've gone through all the steps and troubleshooting methods I can think if. Also, I have been able to connect via Wi-fi, but still can't connect with a hotspot. The procedure I follow is -
1. I open the Thinkware App
2. At the bottom of the screen, I hit the "Not Connected..." button
3. Select "Connect with another device"
4. I click the "Connect via hotspot" option
5. Click the "Register a hotspot" option
6. I activate the wi-fi by pressing the the wi-fi button on the dashcam. when I hear the dashcam say "Connect to wi-fi network starting with name 'Thinkware'..." and hit "next"
7. I connect to the Thinkware network and return to the phone app, and the dashcam says "Connected to internet"
8. I enter my iphone SSID and PW and click "Input Complete"
9. I go to my iphone hotspot page and turn on the hotspot and REMAIN ON THE HOTSPOT PAGE until I hear it's connected.
10. Once I get the connection confirmation, I return to the app. After about 15-20 seconds a window pops up that says "Failed to connect to the network"
It seems like the dashcam thinks it's connected but the mobile app doesn't. The wifi light on the dashcam stays a solid blue color and if I turn off the car or the hotspot the dashcam will say "Disconnected from the internet". However, I can't use any of the cloud functionality on the app - no GPS, no Live view, cant access settings, etc. Also, I have no registered devices connected to the app and the app has never taken me through the registration process that would typically happen after your first connection.
I've tried downloading the latest firmware (1.00.15), reformatting the SD card, restarting the dashcam, reinstalling the mobile app. I'm kind of lost here. Any help is appreciated!
1. I open the Thinkware App
2. At the bottom of the screen, I hit the "Not Connected..." button
3. Select "Connect with another device"
4. I click the "Connect via hotspot" option
5. Click the "Register a hotspot" option
6. I activate the wi-fi by pressing the the wi-fi button on the dashcam. when I hear the dashcam say "Connect to wi-fi network starting with name 'Thinkware'..." and hit "next"
7. I connect to the Thinkware network and return to the phone app, and the dashcam says "Connected to internet"
8. I enter my iphone SSID and PW and click "Input Complete"
9. I go to my iphone hotspot page and turn on the hotspot and REMAIN ON THE HOTSPOT PAGE until I hear it's connected.
10. Once I get the connection confirmation, I return to the app. After about 15-20 seconds a window pops up that says "Failed to connect to the network"
It seems like the dashcam thinks it's connected but the mobile app doesn't. The wifi light on the dashcam stays a solid blue color and if I turn off the car or the hotspot the dashcam will say "Disconnected from the internet". However, I can't use any of the cloud functionality on the app - no GPS, no Live view, cant access settings, etc. Also, I have no registered devices connected to the app and the app has never taken me through the registration process that would typically happen after your first connection.
I've tried downloading the latest firmware (1.00.15), reformatting the SD card, restarting the dashcam, reinstalling the mobile app. I'm kind of lost here. Any help is appreciated!